Netiquette

Be aware of how you communicate. Consider the following tips for communicating respectfully online.

Write clearly and concisely in your messages. Briefly explain any important background information and state deadlines and expectations clearly.
Clarify your interpretation of others' messages. Paraphrase back to people your understanding of their intentions and plans.
Keep in mind that your message or intentions, as posted in an online discussion or in an e-mail, may be easily misread or misinterpreted by your teammates. To avoid this problem, consider using the following techniques:
- Do not send an e-mail or make a discussion post while you are upset. Wait and think carefully about what you want to say.
- Include written indicators of humor or emotion, often known as "emoticons."
- Avoid using sarcasm, which can be difficult to express in online communications.
If you believe other teammates are upset or concerned about something, ask them about their interpretation of the situation, but do not place blame or act defensively.

If you believe another person is not doing his or her share of work, first clarify your understanding and expectations, then politely address the situation.